General Terms and Conditions
of einfachISO GmbH (hereinafter “Provider”). Effective as of: May 2025
1. Scope
These Terms and Conditions apply to:
- the free training materials provided by einfachISO GmbH (consisting of online video content and downloadable document templates)
- and all consulting services rendered for a fee by the Provider.
All offers are directed exclusively at entrepreneurs as defined in § 14 of the German Civil Code (BGB).
2. Terms of Use for Training Materials (Video Course & Document Set)
(1) The training materials may only be used to prepare for certification in the fields of information security or quality management within the organization whose details were provided during the activation process.
(2) Use by or for other companies – including affiliated entities – as well as use for consulting services provided to third parties is strictly prohibited.
(3) All content is protected by copyright. Distribution, reproduction, public presentation, permanent archiving, or publication (even in part) is not permitted. Any further use requires the written consent of einfachISO GmbH.
(4) The Provider reserves the right to modify, expand, replace, or fully or partially discontinue the training materials at any time and without prior notice. There is no entitlement to permanent availability.
(5) Any descriptions of content on the website or in supplementary materials are provided for general informational purposes only and do not constitute binding service specifications.
3. Consulting Services
(1) Consulting services are provided based on individual agreements. Unless otherwise specified, the following provisions apply.
(2) As a rule, consulting is conducted remotely using standard online meeting platforms. For on-site appointments, the client is responsible for providing appropriate facilities and required equipment (e.g., facilitation materials, projector, flipchart, writing supplies).
(3) A regular working day comprises eight hours of work. Deviations from this must be individually agreed upon.
(4) Binding availability for specific dates can only be ensured as part of a mutually agreed project schedule. Otherwise, scheduling is subject to availability.
(5) For services not included in a fixed-price project package, billable hours are rounded up to the next full hour.
4. Travel Expenses and Reimbursements
(1) For services rendered outside the Berlin metropolitan area (public transport zones A–C), the client shall cover travel expenses and reimbursements, unless otherwise specified in the offer.
(2) Reimbursable travel expenses include:
(3) First-class train travel within Germany;
(4) Hotel accommodations in the 3-star category (as defined by DEHOGA);
(5) Economy-class flights for locations not accessible by train or for international travel.
(6) Travel time is considered working time.
5. Client Obligations During Consulting Projects
(1) The successful implementation of a certification project requires active participation from the client. This includes the timely provision of information, designated contact persons, and relevant documentation.
(2) If the client fails to meet their cooperation obligations despite written notice and a reasonable grace period, the Provider reserves the right to terminate the cooperation without notice. In such cases, the client is not entitled to a refund of any fees already paid.
(3) The client remains obligated to pay for all services rendered up to the date of termination.
(4) The Provider shall not be held liable for delays or failure to achieve project goals resulting from insufficient cooperation on the part of the client. The client shall indemnify the Provider against any third-party claims arising in this context.
6. Technical Requirements
(1) The client is responsible for ensuring the technical prerequisites necessary to access and use the online content. This includes, in particular:
- a stable broadband internet connection;
- an up-to-date web browser;
- enabling cookies and, where necessary, JavaScript.
(2) The Provider assumes no liability for limitations or outages due to the client’s failure to meet these technical requirements.
7. Liability
(1) The Provider strives to ensure high availability of the online content. A yearly average availability of 99% is targeted but not guaranteed.
(2) Downtime caused by maintenance, updates, or technical requirements, as well as outages due to force majeure or circumstances beyond the Provider’s control (e.g., issues at hosting providers), cannot be ruled out.
(3) The Provider does not guarantee that the use of the training materials or participation in consulting services will directly lead to the granting of a certification. Certification outcomes depend on various external factors beyond the Provider’s control.
(4) Except in cases of intent or gross negligence, the Provider’s liability is limited to the amount paid by the client for the respective service.
(5) This limitation does not affect statutory liability in cases of injury to life, body, or health, or in cases where liability is mandatory under applicable law.
8. Severability
If any provision of these Terms and Conditions is or becomes invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by one that comes closest to the original intent in economic terms.